Privacy Policy

Mesa Home Products respects your privacy and recognizes the importance of protecting any contact information, including your name, phone number, mailing and e-mail addresses, that you choose to share with us. As a company, Mesa Home Products follows the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." As such, we have agreed to provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers; honor customers' requests not to share their information with other marketers; and honor customers' requests not to receive mail, telephone or other solicitations from Mesa Home Products.

This privacy policy discloses the privacy practices for www.mesahomeproducts.com and applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Collecting contact information

You can visit most of our website without telling us who you are or sharing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends and statistics (for more on this topic, see "cookies" below), but individual users will remain anonymous, unless you voluntarily tell us who you are.

However, when you order a product or register with our website, we will ask you to provide certain information about yourself, which may include your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also may keep a record of your purchases.

Providing the aforementioned information is voluntary and your choice. However, if you choose not to provide certain requested information, you may be unable to purchase products or access certain content on our website.

Using contact information

We use your contact information for internal purposes, such as confirming and tracking your order, analyzing user-preference data and providing you with information about Mesa Home Products, our products and services.

We may establish business partnerships with other companies whose privacy policies are consistent with our own, and we may rent, exchange and/or cross-reference customer information, including certain contact information provided by you, so that those companies can contact you regarding their products or services.

We also may contract with outside companies or persons to provide certain services, such as credit card processing, shipping, data management and promotional activities. We give these service providers the information needed for them to perform these services, and we also ask them to confirm that their privacy practices are consistent with ours.

In rare cases, we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Mesa Home Products or to others. We may also disclose your contact information when we believe the law or legal process requires it.

Editing and deleting contact information

We want to communicate with you only if the feeling is mutual. If you would rather not to receive promotions and other correspondence from us, or if you would like to opt out of our rental or exchange of your information with other marketers, please call (603) 935-9258 x238 or e-mail customerservice@mesahomeproducts.com. Please be sure to include your full name, e-mail address, mailing address and what information you do not want to receive. Please contact us the same way to update or correct your contact information.

Please note that requests to remove or update contact information may take several days to process. Also, please note that we may need to contact you via phone, email or mail regarding issues specific to your order, even if you have opted to not receive communications from us.

Cookies

Our website uses "cookies," small files that are sent to your computer when you visit our website. These cookies allow our site to recognize your browser when you visit us again. We use them to store your user preferences and help tailor your shopping experience. We also use cookies to track and analyze data about visits to and sales from our website and to process your order.

Some of our service providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other contracted service providers. You may opt out of certain of these services by contacting us at customerservice@mesahomeproducts.com.

In addition, some of our service providers may work with third parties who may use cookies to collect anonymous information to tailor advertising for you and others elsewhere on the web. These third parties do not have access to any of your contact information. If you would like to opt out of accepting cookies altogether, you can set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of the website or our services may not work if you delete or disable cookies.

Security

We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your contact information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public location.

Policy changes

If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy.

Your feedback

To help us improve our privacy policy and practice, please give us your feedback by e-mailing customerservice@mesahomeproducts.com or calling (603) 935-9258 x238.